Become World Class in Customer Success

Impact Academy is all about elevating the competence,
confidence and careers of Customer Success Managers.

About Impact Academy

Elevate the Competence, Confidence & Careers of Customer Success Teams

With the growth of SaaS and recurring revenue business models, the function of Customer Success has become a top priority for any company. As a result we have a new and rapidly growing workforce of Customer Success Managers.

Impact Academy is all about elevating the competence, confidence and careers of Customer Success Managers. The program is centered on real business scenarios and covers

know-how, skills and best practices that have generated proven results for thousands of companies worldwide.

A Customer Centric Strategy builds on people in general and the customer-facing organization in particular. Having your team go through this program will not only empower them in their job but also accelerate your implementation of the strategy.

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Speakers

Lincoln Murphy

Lincoln Murphy is a world-renowned Growth Architect, Consultant, Author, and Keynote Speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

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Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.

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What our participants say about us

FAQ

My title is not "Customer Success Manager", can I still join the program?

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I have a busy schedule, do I have to take time off work?

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Can I get a discount if we are more from the same company attending?

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Is this a beginners program or an advanced program?

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I will miss some of the planned Live Sessions, can I still participate?

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Will there be opportunity to meet and network with others?

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Our business is not similar to other SaaS companies, will the program be relevant for me?

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Our company is not a Startdeliver customer (yet), can I still join the program?

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