Impact Academy black large

Our courses

What are other participants saying?

Jens-Henrik Rosasco Borg, Mapspeople

"I took part in the Program in the spring and it was really inspiring and brought up many new thoughts and ideas. Having one of my CS Heroes, Lincoln Murphy, show and tell about his unique vision for CS was nothing short of amazing. I would definitely recommend anyone in CS take part in these programs."

Jens-Henrik Rosasco Borg

Mapspeople

Pernille Christensen, CV Partner

"I really enjoyed receiving training from Lincoln Murphy, whom I have been following for a long time. I got a lot of tips and insights to how we can improve our customer success department. Only regret about the training is, that it had to end".

Pernille Christensen

CV Partner

Philip Simon, Rule Communication

"What I appreciated about the program was that you as a participant got invited to the conversation, instead of just listening to a "standard webinar". We have made some key improvements in how we work that have enabled us to scale up much faster."

Philip Simon

Rule Communication

Julia-Olsson, Datscha

"The Five week program with Lincoln Murphy and Johan Nilsson is a great opportunity to develop as a Customer Success Manager. A lot of great questions are being raised and answered during the program and I really appreciated the parts on how to increase advocacy and work with churn analysis.”

Julia-Olsson

Datscha

Ralph van Katwijk, Flowbox

"I really enjoyed the program this spring by Startdeliver. It taught me many new things about how to set up a proper CSM structure and it confirmed and reassured me that we are doing some things in the right way already. We will for sure sign up for the program in the fall"

Ralph van Katwijk

Flowbox

Sabin Lepisö, SalesScreen

"Tailor-made and well-planned program that does not interferes with your regular work balance. I was impressed by the set-up and the commitment you felt. Today I bring points from both the sessions and the group dialogs in meetings with my customers"

Sabin Lepisö

SalesScreen

 

Our Vision: 

"Elevate the Competence, Confidence & Careers of Customer Success Teams"

 

With the growth of SaaS and recurring revenue business models, the function of Customer Success has become a top priority for any company. As a result we have a new and rapidly growing workforce of Customer Success Managers. 
 
Impact Academy is all about elevating the competence, confidence and careers of Customer Success Managers. The program is centered on real business scenarios and covers know-how, skills and best practices that have generated proven results for thousands of companies worldwide.
 
A Customer Centric Strategy builds on people in general and the customer-facing organization in particular. Having your team go through this program will not only empower them in their job but also accelerate your implementation of the strategy.
Skarmavbild-2021-06-23-kl-151005

100% Money Back Guarantee

If after attending the first full week of the program, you do not feel you have received more than 10x of ticket price in value for your business, we will send you a full refund for the event.

 

FAQ

My title is not "Customer Success Manager", can I join the Program?

Yes. The title Customer Success Manager is not used for all roles that actually work with Customer Success Management. Some examples of other titles that can participate in the program are Customer Care, Account Manager, Customer Success Specialist, Onboarding Specialist, Customer Success Executive to name a few. If you work with the existing customers in a recurring revenue business you will get a lot of value from the program.

 

I have a busy schedule, do I have to take time off work? 

There is only 2 hours per week that is scheduled during normal work hours. There will also be some work to be done by yourself that you can either do during work hours or on after hours. We know that Customer Success Managers are very very busy. The program is a way to help improve and make work more productive and efficient. It's investing some time now to get it back in the coming months and years.

 

Can I get a discount if we are more from the same company attending?

Yes. We have a volume discount starting at 5 respectively 10 attendees. Check out the sign up form.

 

Is this a beginners program or an advanced program?

Short answer is that the program is for both. If you are new to Customer Success Management or if you have been working with it for many years, you will take away different things. The program is designed around universal topics and concepts within Customer Success Management that you are never “done” with. You will also be grouped with peers based on experience, business, customer types etc.

 

I will miss some of the planned Live Sessions, can I still participate?

Yes. All Live Sessions will be recorded and shared the same day. Having said that, the purpose of the Live Sessions is to have interactions with others and be able to work in groups. So, we highly recommend blocking the Live Sessions in the calendar.

 

Will there be opportunity to meet and network with others?

Yes, a big part of the program is interaction with others. You will be part of a smaller group based on experience, business, customer types similar to yours. This group will work together during the program and do both workshops and share learnings together. There will also be a bigger group where you will get to share and interact with other participants.

 

Our business is not similar to other SaaS companies, will the program be relevant for me?

We will cover many concepts that are universal in nature but can be applied differently depending on business and priority. If you are in a business with recurring revenue, you have customers and you want to find ways to work better to make them stay longer, buy more and advocate for you, then you will get value from the program. And if you are not convinced after the first week, we offer 100% money back Guarantee.