.png?width=643&height=223&name=Impact%20Day%202024%20(2).png "Impact Day 2024 (2)")
Customer Success screamed for its own event. We listened. Back for the third time, Impact Day is bigger than ever before. This year we bring the biggest names in the industry to educate and inspire you to build more Customer Centric organisations. Join us and help shaping the future of Customer Success!
12th september 2024
Sergel Hub, Stockholm
NOT YOUR TYPICAL EVENT
Better insights through participation.
Through collaboration with pioneers in your industry, we help YOU discover the insights that lead to lasting change. If you want your organisation to become more Customer Centric, this is the one event to attend. Share tactics, tips and tech. Open your eyes to better strategy, and build relationships that will last far beyond the event itself.
.png)
.png)
Keynote speakers from around the world
Anne-Marie
Costigan Global VP Customer Success, Hubspot
Costigan Global VP Customer Success, Hubspot
A visionary leader with over 20 years of experience in Product Management, Marketing, and Finance. Anne-Marie thrives on driving innovation and building teams that challenge norms, take risks, and collaboratively solve problems. As the Global VP Customer Success at HubSpot, she oversees a team of 550+ professionals dedicated to helping clients achieve tangible business value
Sofia
Alexus CEO, Kundo
Alexus CEO, Kundo
An innovative and inclusive CEO with a passion for driving excellence and fostering talent. With a global perspective honed in Silicon Valley, Boston, Paris, and Stockholm, Sofia leads Kundo, a Swedish SaaS company revolutionizing customer service.
Lincoln
Murphy Thought Leader, Growth Architect & Co-Founder, Impact Academy
Murphy Thought Leader, Growth Architect & Co-Founder, Impact Academy
Lincoln Murphy, a world-renowned speaker, blogger and growth consultant focused on Customer-centric Growth. For over a decade, Lincoln has helped thousands of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy.
Niclas Staberg
GTM & Customer Success Director. Verdane
Hannah Meiton
Co-Founder, Ampli Ventures
Lincoln Murphy
Thought Leader, Growth Architect & Co-Founder, Impact Academy
Peter Gustafsson
Head of Sales & Customer Success, Planima
Sofia Alexus
CEO, Kundo
Anne-Marie Costigan
Global VP Customer Success, Hubspot
Maddie Schneeman
Former Director Customer Success, G2
Sam Jahanfar
CEO & Co-Founder, Rule
Johan Nilsson
CEO & Founder, Startdeliver
Mystery Speaker
Head of Customer Success
Henrik Jakobson
CEO, Hailey HR
Jamie Ryan
Head of Customer Success EMEA & APAC, Atlassian
Martine Niermans
Director of Customer Success EMEA, Zendesk
Sindre Haaland
Founder & CEO, SalesScreen
Daniel Gadd
CEO & Co-founder, Position Green
Mystery Speaker
Chief Customer Officer
Gustav Elveros
Top Generative AI Voice, Ebbot
Marc Dudmish
VP of Customer Success, Sympa
Mia Nordborg
Chief Customer Officer, Funnel
Tess Bajramovic
Senior Customer Success Manager, Apicbase
Discover Impact Tracks - Design your schedule to maximize your Customer Success experience
The Future of CS
Customer-Centric Automations
CEO & Founder Track
Scaling Customer Success
Hacking Customer Success
Customer Success X Product
Agenda & Schedule (work in progress)
08:00
Forum
Registration & Networking
08:45
Bankvalvet
Welcome to Impact Day 2024
09:00
The Future of Customer Success
Johan Nilsson, Startdeliver
How will Customer Success operate and create value in the future
09:25
Bankvalvet
Scaling Customer Success: Leading Hyper-Growth CS Organizations
Anne-Marie Costigan, Hubspot
Explore strategies for leading and building Customer Success teams in hyper-growth mode. Learn how to leverage human skills, tech, and AI to deliver value at scale and foster win-win partnerships for boosted customer success.
09:50
Bankvalvet
Head of CS panel
Jamie Ryan, Atlassian
Tess Bajramovic, Apicbase
Marc Dudmish, Sympa
Learnings, Challenges and what is next in Customer Success. Key questions answered by experienced and operational leaders.
10:10
Forum
Coffee break with Speed Dating
Breaks are important to refuel but here you also have the chance to network. Choose the topics you are interested in and exchange thoughts with others.
10:50
Bankvalvet
Driving Expansion
Lincoln Murphy
In the dynamic landscape of modern business, expanding customer success is crucial for sustained growth. This keynote offers actionable insights and practical examples to empower your expansion journey. Learn how to nurture existing relationships, maximize value, and propel your business forward with strategies tailored to success.
11:15
Bankvalvet
Mystery Keynote
Mystery Speaker
11:40
Bankvalvet
Founder Panel - Creating a Customer Centric Culture
Sam Jahanfar, Rule
Sofia Alexus, Kundo
Henrik Jakobson, Hailey HR
Join our panel of founders as they share practical insights and strategies for instilling a customer-first culture in your organization. Learn how to prioritize customer needs and drive growth through a dedicated focus on delivering exceptional experiences.
12:00
Forum
Lunch
We will provide a tasty lunch so you can fuel up on energy for the afternoon.
13:00
Bankvalvet
Keynote
Bankvalvet
Mystery Keynote
Mystery Speaker
Conference room 1
Investor Panel
Hannah Meiton
Niclas Staberg
Peter Gustafsson
Delve into the diverse world of investments with our expert panel. Gain insights into emerging trends and strategic opportunities in today's dynamic landscape.
13:20
Workshops part I
Bankvalvet
Expansion Workshops
Lincoln Murphy
Building on what we have learned in the keynote this morning, we'll dive deeper into strategies and hands-on tools to drive expansion.
Forum
Advocacy Workshop
Maddie Schneeman
In this workshop, discover strategies to boost customer success through advocacy. Learn to engage loyal customers, craft impactful campaigns, and measure advocacy impact with real-world examples and interactive exercises.
Conference room 1
C-level Workshop
.png)
Mia Nordborg
A workshop on emerging trends and strategic opportunities in today's dynamic landscape.
14:00
Workshops part II
Bankvalvet
Scaling Customer Success
Anne-Marie Costigan
Building on the keynote from this morning, we'll work on hands-on tools to lead and build Customer Success teams in hyper-growth mode.
Forum
Head of CS Leadership workshop
Mystery Speaker
Join our workshop for CS leaders to explore strategies and tactics shaping the future of customer success. Gain insights into innovative approaches, effective team management, and driving customer-centric cultures.
Conference room 1
C-Level Workshop
Johan Nilsson
An exclusive executive workshop focused on equipping top leaders with advanced strategies to navigate complexities, drive innovation, and ensure sustained organizational success in a dynamic business environment.
14:40
Coffee Break with Speed Dating
Breaks are important to refuel but here you also have the chance to network. Choose the topics you are interested in and exchange thoughts with others.
15:15
Workshops part III
Room 1
CS & AI Workshop
Empower with AI: Enhancing CS initiatives through data-driven insights, personalized experiences, and proactive support for unparalleled customer satisfaction and business growth.
Room 2
CS Leadership Workshop
Another workshop to refine leadership strategies for driving transformative outcomes and fostering high-performance teams
16:00
Workshops part IV
Room 1
CS Operations Workshop
A workshop that offers immersive hands-on exercises and practical techniques to enhance proficiency in customer operations management.
Room 2
CS & AI Workshop
Gustav Elveros
Mystery Speaker
Empower with AI: Enhancing CS initiatives through data-driven insights, personalized experiences, and proactive support for unparalleled customer satisfaction and business growth.
17:00
Wrapup
17:15
Afterwork
Who doesn't love a good after show party? Get those dancing shoes ready, we're going to have some fun!
Don't just take our word for it. Read what others have to say about Impact Day
Rickard Hellner
VP Customer Success
Ann-Sofie Agertz
Customer Success Manager
Marija Skobe-Pilley
Founder
Meet Customer Success professionals from:
Meet our friends & sponsors
Partner with Impact Day to reach the Customer Success community and build brand awareness.
.png)
Partner with us!
Want to become a partner? Get in touch.
.png?width=301&height=124&name=LOGO_ImpactDay_White_tagline%20(11).png "LOGO_ImpactDay_White_tagline (11)"){kind=logo}