The Largest Customer Success Event in the Nordics is back

Customer Success screamed for its own event. We listened. Back for the third time, Impact Day is bigger than ever before. This year we bring the biggest names in the industry to educate and inspire you to build more Customer Centric organisations. Join us and help shaping the future of Customer Success!

Vector 12th september 2024
location--filled 1 Sergel Hub, Stockholm
NOT YOUR TYPICAL EVENT

Better insights through participation.

Through collaboration with pioneers in your industry, we help YOU discover the insights that lead to lasting change. If you want your organisation to become more Customer Centric, this is the one event to attend. Share tactics, tips and tech. Open your eyes to better strategy, and build relationships that will last far beyond the event itself.

Group 162 (1) Group 163 (1)

500+
Participants

20+
Keynote Sessions

16+
Nationalities

30+
Network sessions


Keynote speakers from around the world

Anne-Marie Costigan w color
Anne-Marie
Costigan
Global VP Customer Success, Hubspot

A visionary leader with over 20 years of experience in Product Management, Marketing, and Finance. Anne-Marie thrives on driving innovation and building teams that challenge norms, take risks, and collaboratively solve problems. As the Global VP Customer Success at HubSpot, she oversees a team of 550+ professionals dedicated to helping clients achieve tangible business value

Sofia Alexus w color
Sofia
Alexus
CEO, Kundo

An innovative and inclusive CEO with a passion for driving excellence and fostering talent. With a global perspective honed in Silicon Valley, Boston, Paris, and Stockholm, Sofia leads Kundo, a Swedish SaaS company revolutionizing customer service. 

Lincoln Murphy w color
Lincoln
Murphy
Thought Leader, Growth Architect & Co-Founder, Impact Academy

Lincoln Murphy, a world-renowned speaker, blogger and growth consultant focused on Customer-centric Growth. For over a decade, Lincoln has helped thousands of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy.

Niclas Staberg Niclas Staberg GTM & Customer Success Director. Verdane
Hannah Meiton Hannah Meiton Co-Founder, Ampli Ventures
Lincoln Murphy Lincoln Murphy Thought Leader, Growth Architect & Co-Founder, Impact Academy
Peter Gustafsson Peter Gustafsson Head of Sales & Customer Success, Planima
Sofia Alexus Sofia Alexus CEO, Kundo
Anne-Marie Costigan w color Anne-Marie Costigan Global VP Customer Success, Hubspot
Maddie Schneeman Maddie Schneeman Former Director Customer Success, G2
Sam Jahanfar Sam Jahanfar CEO & Co-Founder, Rule
Johan Nilsson Johan Nilsson CEO & Founder, Startdeliver
Mystery Speaker Mystery Speaker Head of Customer Success
Henrik Jakobson Henrik Jakobson CEO, Hailey HR
Jamie Ryan Jamie Ryan Head of Customer Success EMEA & APAC, Atlassian
Martine Niermans Martine Niermans Director of Customer Success EMEA, Zendesk
Sindre Haaland Sindre Haaland Founder & CEO, SalesScreen
Daniel Gadd Daniel Gadd CEO & Co-founder, Position Green
Mystery Speaker Mystery Speaker Chief Customer Officer
Gustav Elveros Gustav Elveros Top Generative AI Voice, Ebbot
Marc Dudmish Marc Dudmish VP of Customer Success, Sympa
Mia Nordborg Mia Nordborg Chief Customer Officer, Funnel
Tess Bajramovic Tess Bajramovic Senior Customer Success Manager, Apicbase

Discover Impact Tracks - Design your schedule to maximize your Customer Success experience

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Agenda & Schedule (work in progress)

08:00 Forum

Registration & Networking

08:45 Bankvalvet

Welcome to Impact Day 2024

09:00

The Future of Customer Success

Johan Nilsson Johan Nilsson, Startdeliver
How will Customer Success operate and create value in the future
09:25 Bankvalvet

Scaling Customer Success: Leading Hyper-Growth CS Organizations

chad-madden-1z6JYPafvII-unsplash 1 Mystery Speaker
Explore strategies for leading and building Customer Success teams in hyper-growth mode. Learn how to leverage human skills, tech, and AI to deliver value at scale and foster win-win partnerships for boosted customer success.
09:50 Bankvalvet

Head of CS panel

Jamie Ryan Jamie Ryan, Atlassian
Tess Bajramovic Tess Bajramovic, Apicbase
Marc Dudmish Marc Dudmish, Sympa
Learnings, Challenges and what is next in Customer Success. Key questions answered by experienced and operational leaders.
10:10 Forum

Coffee break with Speed Dating

Breaks are important to refuel but here you also have the chance to network. Choose the topics you are interested in and exchange thoughts with others.
10:50 Bankvalvet

Driving Expansion

Lincoln Murphy Lincoln Murphy
In the dynamic landscape of modern business, expanding customer success is crucial for sustained growth. This keynote offers actionable insights and practical examples to empower your expansion journey. Learn how to nurture existing relationships, maximize value, and propel your business forward with strategies tailored to success.
11:15 Bankvalvet

Mystery Keynote

Mystery Speaker Mystery Speaker
11:40 Bankvalvet

Founder Panel - Creating a Customer Centric Culture

Sam Jahanfar Sam Jahanfar, Rule
Sofia Alexus Sofia Alexus, Kundo
Henrik Jakobson Henrik Jakobson, Hailey HR
Join our panel of founders as they share practical insights and strategies for instilling a customer-first culture in your organization. Learn how to prioritize customer needs and drive growth through a dedicated focus on delivering exceptional experiences.
12:00 Forum

Lunch

We will provide a tasty lunch so you can fuel up on energy for the afternoon.
13:00 Bankvalvet

Keynote

Bankvalvet

Mystery Keynote

Mystery Speaker Mystery Speaker
Conference room 1

Investor Panel

Hannah Meiton Hannah Meiton
Niclas Staberg Niclas Staberg
Peter Gustafsson Peter Gustafsson
Delve into the diverse world of investments with our expert panel. Gain insights into emerging trends and strategic opportunities in today's dynamic landscape.
13:20

Workshops part I

Bankvalvet

Expansion Workshops

Lincoln Murphy Lincoln Murphy
Building on what we have learned in the keynote this morning, we'll dive deeper into strategies and hands-on tools to drive expansion.
Forum

Advocacy Workshop

Maddie Schneeman Maddie Schneeman
In this workshop, discover strategies to boost customer success through advocacy. Learn to engage loyal customers, craft impactful campaigns, and measure advocacy impact with real-world examples and interactive exercises.
Conference room 1

C-level Workshop

Mia Nordborg Mia Nordborg
A workshop on emerging trends and strategic opportunities in today's dynamic landscape.
14:00

Workshops part II

Bankvalvet

Scaling Customer Success

Anne-Marie Costigan Anne-Marie Costigan
Building on the keynote from this morning, we'll work on hands-on tools to lead and build Customer Success teams in hyper-growth mode.
Forum

Head of CS Leadership workshop

Mystery Speaker Mystery Speaker
Join our workshop for CS leaders to explore strategies and tactics shaping the future of customer success. Gain insights into innovative approaches, effective team management, and driving customer-centric cultures.
Conference room 1

C-Level Workshop

Johan Nilsson Johan Nilsson
An exclusive executive workshop focused on equipping top leaders with advanced strategies to navigate complexities, drive innovation, and ensure sustained organizational success in a dynamic business environment.
14:40

Coffee Break with Speed Dating

Breaks are important to refuel but here you also have the chance to network. Choose the topics you are interested in and exchange thoughts with others.
15:15

Workshops part III

Room 1

CS & AI Workshop

Empower with AI: Enhancing CS initiatives through data-driven insights, personalized experiences, and proactive support for unparalleled customer satisfaction and business growth.
Room 2

CS Leadership Workshop

Another workshop to refine leadership strategies for driving transformative outcomes and fostering high-performance teams
16:00

Workshops part IV

Room 1

CS Operations Workshop

A workshop that offers immersive hands-on exercises and practical techniques to enhance proficiency in customer operations management.
Room 2

CS & AI Workshop

Gustav Elveros Gustav Elveros
Mystery Speaker Mystery Speaker
Empower with AI: Enhancing CS initiatives through data-driven insights, personalized experiences, and proactive support for unparalleled customer satisfaction and business growth.
17:00

Wrapup

17:15

Afterwork

Who doesn't love a good after show party? Get those dancing shoes ready, we're going to have some fun!

Investing in Impact Day means investing in your career!

LAUNCH OFFER

€375

EARLY BIRD

€415

REGULAR PRICE

€595

From May 1st 2024

BRINGING COLLEAGUES?

Group Rates for 5+ available

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