You are in great company with 500+ professionals, leaders and world-renowned speakers
Get ready for a fully packed day dedicated to everything Customer Success. We will cover Planning, Operations and Growth, all with actionable advice and learnings to bring back home.
Impact Day is also where we bring the Customer Success community together. We provide workshops, networking, speed-dating and many more opportunities to share and learn with peers from every role, function, industry, company size, and beyond.
Keynote speakers from around the world
Murphy Thought Leader & Growth Architect, Sixteen Ventures
Lincoln Murphy, a world-renowned speaker, blogger and growth consultant focused on Customer-centric Growth. For over a decade, Lincoln has helped thousands of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy.
Martin NY Times Bestselling author & CEO, Influence at Work
Steve Martin is a behavioral scientist and Royal Society nominated author in the field of influence and persuasion. He is co-author of the New York Times and Wall Street Journal bestseller ‘Yes! 50 Secrets from the Science of Persuasion’. His most recent book co-authored with Joseph Marks, is Messengers, Who We Listen To, Who We Don’t and Why.
Speaker Chief Customer Officer, To Be Announced
World class leader sharing handson experience of building, managing and scaling Customer Success organizations across multiple companies and markets.
Agenda (work in progress...)
Registration & Networking
Welcome to Impact Day 2022
Impactful Customer Success
Top Lessons learned from Leading, Scaling & Operationalizing Customer Success across multiple Organizations
On Point Customer Marketing and Why Indifference is Our Worst Enemy
From fluff to tough - how to increase your NRR to 120%+
Head of Customer Success - Panel
Influence - the x-factor in Customer Success - Helping Customers Achieve their Goals and Become Successful.
Breakouts part I
NRR Acceleration Workshop
Partner Success Workshop
Customer-led Growth Workshop
Breakouts part II
Success Multiplier Workshop
Redefining Onboarding Workshop
Customer Advocacy Workshop
Wrapping it up
Drinks, Network & Speed-dating Topics
Formal Schedule Ends - Informal Begins...
Tickets are €395 - Here is how you can save
Go as a group - Buy 5 tickets for the price of 4
Be fast - Only a limited amount of discounted tickets for a limited time
- We stand by our friend and colleague Vlad Turak and everyone else in Ukraine. We will donate 100% of the profits of the event to humanitarian help in Ukraine.