About Flourish

Flourish offers a feedback platform designed to enhance leadership and team dynamics through engaging and simple feedback mechanisms, surpassing traditional surveys. Their service uses a chatbot for efficient, modern employee feedback across multiple channels like Messenger, Teams, and Slack, aiming for actionable insights with minimal setup.

FIRST STEP:

Background

Fast growing startup.
CS team: One person.
An understanding that they needed to work with CS properly from the beginning.
Implementing a tool like Startdeliver would become a statement that they took Customer Success seriously.
It would become the main platform for managing existing customers without messing up other workflows for sales and marketing.

SECOND STEP:

Challenges:

The need to optimize time spent with customers.
Messy onboarding flow.
Not possible to do what they wanted in their CRM (Hubspot).
Customer Management distracted pipeline management and marketing workflows by sharing system.

STEP 3:

Enter Startdeliver:

Start tracking customer data to detect trends in usage and act upon them early on. Zoom in on usage of particular features and take action to increase adoption.
Startdeliver as a partner for Customer Success expertise. Setting up workflows and tactics according to proven best practices.
Structuring up Onboarding worflow by keeping all data/material in one place as well as keeping track of all tasks that need to be done.
A dedicated system for the existing customer base that puts Customer Success in the forefront as a growth driver for the company.