Customer Success Webinars
Best practices, learnings and insights available at your convenience. Hit play and let us know what you think.
Are we doing the right things? Where can we improve and what will it mean to the value we deliver as well as our retention rate? There are many levers to pull in Customer Success and timing is everything. This webinar will help you assess where you stand and how to create a concrete plan forward.
Coming Up: Expansion Sales Simplified: Use this Customer Centric Method to Grow ARR: Expanding your sales efforts is a crucial step in accelerating your retention goals and driving greater success for your customers. In this webinar, we will simplify the work by giving you the five essential keys to mastering expansion sales within the realm of Customer Success.
Coming Up: Hands-on Retention Management: how to improve NRR by focusing on the 20% that give 80% of the result: In today's fast-paced business landscape, customer retention has become more crucial than ever. Acquiring new customers can be challenging and expensive, making it imperative to maximize the value of your existing customer base. Join us as we explore the strategies, tactics, and best practices that can revolutionize the way you retain your customers.
Coming Up: Upgrade your Quarterly Business Reviews: use these 3 x 3 actions to maximize impact: Uncover the latest tactics and best practices that top-performing businesses employ to achieve remarkable QBR outcomes. Whether you're an executive, a team leader, or a professional looking to elevate your organization's performance, this webinar will equip you with practical tools and insights to revolutionize your QBR approach.
Coming Up: Success Plan Secrets: Five Overlooked Steps for More Customer Impact: In today's competitive business landscape, Customer Success is the driving force behind long-term growth and prosperity. Join us as we unveil the insider secrets to crafting effective success plans that nurture your customers, align with their objectives, and lead to higher impact and success.
From Cost Center to Growth Driver: How Worldclass CxOs leverage Customer Success
Customer Research - A Value Proposition Reality Check with Natalia Bogun, Head of Customer Success at Mediatool
Head of Customer Success - Five Ways to Build Momentum in the Team
As a Head of Customer Success, building momentum within your team can be challenging. How do you keep your team motivated and engaged while ensuring that they have the necessary resources and support to achieve success?
Effective Turnaround Programs for At Risk Customers
What are the early signs for an at risk customer? And what are effective strategies for turning them around? In this webinar we'll identify signs to identify a churning customer and strategies to make them more successful than ever before.
Customer Growth: Discovering and Achieving your Expansion Potential
We have invited Lincoln Murphy to talk about how expansion is a crucial aspect of any business, and it's largely in the hands of the Customer Success Team. But how can I maximize growth potential and how do I develop a solid expansion plan?
Unlocking the Power of QBRs: Best Practices and Strategies
The QBR is a critical aspect of Customer Success, but too often it falls short of its potential. What are the common pitfalls and misconceptions that can derail your efforts? And what does a successful QBR actually look like?
Customer Success at Halftime 2022 - Five Things To Do Now
Customer Success Fueled Growth with Jacco van der Kooij
In this webinar we have invited Jacco van der Kooij the CEO and Founder of Winning by Design to talk about how Customer Success is an accelerator for any subscription business.
Context Driven Customer Success With Mikko Honkanen, Vainu.io
How an omni-perspective on your customers lowers churn and sets you up for expansion growth. In this webinar, we will share best practices and concrete examples on how you can leverage data to better serve your customers and by that grow your business.
The Success Planning Webinar
The Complete Customer Success Reporting Webinar
How to Scale Customer Success with Max Klimmek from Intercom
Beating Churn Part II - Action Session
Beating Churn Part I - Strategy Session
Value First Sales with Victor Ivarsson at Upsales
Customer Success Journeys - scalable planning
How do you make a customer plan that actually works? How do you keep it up-to-date and relevant? It’s easy, as Customer Success Manager, to get stuck in the highly operational work and forget about the critical planning. In this webinar we will help you structure your planning in a way that it both becomes easy to do and scalable.
Scaling Customer Success with Emilia D'Anzica
Leadership - The Productive Team Meeting
How to handle the 5 most difficult situations in Customer Success
When working in Customer Success you face a wide range of challenges, but some are worse than others. In this webinar we deep dive in these really tough situations and give you a practical game plan for how to turn it around. 1. A top account cancelling on you, 2. A key stakeholder blocking & being really negative, 3. Navigating customer through repeat downtime of service, 4. Failing a customer on a major promise, 5. Implementing a significant price increase
Dealing with Churn
In this webinar we will break down churn in three parts, what to do with 1) cancellations / downgrades today, 2) churn risks coming 6 months and 3) how to make a real dent in the churn rate within 12 months.
The High Output Work Week
The Best Practice of Customer Success Manager Part I
We will go through the Best Practice of a Customer Success Manager, sharing examples, case studies and proven methods on how to get results. What is the role of Customer Success? What does the job entail and how can a normal week look like? How do you as Customer Success Manager take control and make a big difference - have a real impact?