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Customer Success Webinars 


Best practices, learnings and insights available at your convenience. Hit play and let us know what you think.

Customer Success Fueled Growth with Jacco van der Kooij


In this webinar we have invited Jacco van der Kooij the CEO and Founder of Winning by Design to talk about how Customer Success is an accelerator for any subscription business.

How to Scale Customer Success with Max Klimmek from Intercom

We talk about how we can leverage Customer Success as we grow. How do we define roles, train and build a stellar team? What are the challenges, the learnings and next steps for Customer Success? 

Beating Churn Part II - Action Session

In this, the second part, we will go into details on how to make things happen in practice. With a focus on you as an individual Customer Success Manager and how you can drive the right type of actions to effectively beat churn.
 
 

Beating Churn Part I - Strategy Session

We have all done the calculation: put down the churn rate a small percentage and see the big impact on growth. The math is easy, but how do we make this happen in reality? Can we predict churn and more importantly how do we  improve?

Value First Sales with Victor Ivarsson at Upsales

We talk about combining Customer Success and Sales into what we call Value First Sales. In a challenging and uncertain market, it is easy to find yourself in longer sales cycles, delayed and missed deals. How do we, under these circumstances, turn it around and find growth? How can we lower the barriers of buying? How do we reduce uncertainty and boost trust? 

Customer Success Journeys - scalable planning

How do you make a customer plan that actually works? How do you keep it up-to-date and relevant? It’s easy, as Customer Success Manager, to get stuck in the highly operational work and forget about the critical planning. In this webinar we will help you structure your planning in a way that it both becomes easy to do and scalable.


Scaling Customer Success with Emilia D'Anzica

How do you maintain a great customer experience as you grow? Where can you find efficiencies with technology and where do you want to double down on people? In this webinar we will be discussing the keys of scaling Customer Success in practice.
 
 
 
 

Leadership - The Productive Team Meeting

How do you perform a productive weekly meeting with your Customer Success team? What is the agenda, how do you run it and what should everyone prepare? What are the reports to go through, what are the action points and what is the purpose of the meeting? We have distilled the main take-aways from each and put together what we believe is the best practice for a Customer Success team meeting.

How to handle the 5 most difficult situations in Customer Success

When working in Customer Success you face a wide range of challenges, but some are worse than others. In this webinar we deep dive in these really tough situations and give you a practical game plan for how to turn it around. 1. A top account cancelling on you, 2. A key stakeholder blocking & being really negative, 3. Navigating customer through repeat downtime of service, 4. Failing a customer on a major promise, 5. Implementing a significant price increase 

Dealing with Churn

Everyone wants to eliminate churn. Is there a quick fix? No, unfortunately not, but it is a process and you can start that process today. How do you take the necessary long-term steps and at the same time deal with your current situation? How do you manage and what are the steps? In this webinar we will help you solve churn now, later and hopefully forever.

In this webinar we will break down churn in three parts, what to do with 1) cancellations / downgrades today, 2) churn risks coming 6 months and 3) how to within 12 month make a real dent in churn rate. 


The High Output Work Week

In this webinar we will share some best practices on how you can improve and become more efficient as Customer Success Manager. If you can make sure you do the right things, and you can increase the output, you will have a direct impact on the health of your customers and essentially the future of your company.

The Best Practice of Customer Success Manager Part I

We will go through the Best Practice of a Customer Success Manager, sharing examples, case studies and proven methods on how to get results. What is the role of Customer Success? What does the job entail and how can a normal week look like? How do you as Customer Success Manager take control and make a big difference - have a real impact? 

The Best Practice of a Customer Success Manager Part II
We will go through the Best Practice of a Customer Success Manager, sharing examples, case studies and proven methods on how to get results. What is the role of Customer Success? What does the job entail and how can a normal week look like? How do you as Customer Success Manager take control and make a big difference - have a real impact?   


SaaS Pricing, Plans & Expansion with Younium

Companies pour blood, sweat, and tears into making a great product. They spend countless hours and resources to bring in new customers. Yet most SaaS companies don't know what they are worth to their customers and how to best monetize. What can be done differently? How can we grow together with the customer?

The Largest Customer Success Event in the Nordics welcome by Lincoln Murphy

Lincoln Murphy, a world-renowned speaker, blogger and growth consultant focused on Customer-centric Growth. For over a decade, Lincoln has helped hundreds of companies accelerate growth by optimizing the Customer Lifecycle, from customer acquisition to retention to account expansion and advocacy.

The Customer Value Framework by Lincoln Murphy


Workshops: How to Manage in Tough Times and How to Expand Revenue, Grow Profit, and Increase the Value of Your Company Going Forward